Refund & Return Policy

Refund & Return Policy

PAWVORA™ | Pet Supplies

Effective Date: August 20, 2026

At PAWVORA™, customer satisfaction is our priority. We want you and your pets to have the best shopping experience. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

We accept returns under the following conditions:

  • Return requests must be submitted within 30 days of receiving your order.
  • Items must be unused, in original condition, and include original packaging.
  • Products must be clean, undamaged, and suitable for resale.
  • Proof of purchase, such as an order number or receipt, is required.

For health and safety reasons, certain pet products may not be eligible for return if they have been used.

2. Non-Returnable Items

The following items cannot be returned:

  • Used pet products
  • Personalized or customized items
  • Items damaged due to improper use
  • Clearance or final sale products (unless required by law)

3. Return Process

To request a return, please follow these steps:

  1. Contact our customer service team with your order number and reason for the return.
  2. Provide photos or other information if the product has defects or damage.
  3. Wait for return approval before sending the item back.
  4. Ship the product according to the return instructions provided by our team.

Please do not send items back without prior approval.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing time may vary depending on your bank or payment provider.
  • Shipping fees are generally non-refundable unless the item is defective or we made an error.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos or videos showing the issue
  • Description of the problem

We will review your request and provide a suitable solution, including replacement or refund if applicable.

6. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Orders that have not been processed or shipped may be cancelled. Once an order has been shipped, it cannot be cancelled and must follow our return process.

7. Return Shipping

Customers are responsible for return shipping costs unless:

  • The product received is damaged
  • The wrong item was sent
  • The product has a confirmed quality issue

We recommend using a trackable shipping service for returns.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Company Name:
Tingyibo (Xiamen) Trading Co., Ltd.

Email:
wanglin@pawivora.com

Phone:
+86 178 4869 7754

Registered Address:
No. 93-103, Xiangyun 1st Road, Xiamen Area, China (Fujian) Pilot Free Trade Zone, Nanan City, Quanzhou City, Fujian Province, China

PAWVORA™
Happy Pets, Better Life